At TheSmoothLiving, we strive to provide high-quality products and a seamless shopping experience. Please carefully review our No Exchange and Refund Policy before making a purchase.
1. No Exchanges
Due to the nature of our business and the products we offer, we do not accept exchanges. Once an order has been placed and processed, it cannot be exchanged for a different product, size, or color. Please make sure to double-check your order details, including product descriptions, sizes, and colors, before completing your purchase.
2. No Refunds
All sales on TheSmoothLiving website are final. We do not offer refunds for any products purchased through our site, except in cases where the item is damaged or defective upon arrival (see Section 3).
3. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us within 7 days of receiving your order at businessaccount@thesmoothliving.com. To help us resolve the issue quickly, please provide the following information:
- Your order number
- A detailed description of the issue
- Photos of the damaged or defective item
After reviewing your claim, we may offer a replacement or store credit at our discretion. Please note that we do not offer refunds in these cases.
4. Order Cancellations
Once an order has been placed, it cannot be canceled or modified. Please ensure that all information is correct before completing your purchase.
5. Customs and Import Duties
For international orders, customs and import duties may apply. These charges are the responsibility of the customer and are non-refundable. TheSmoothLiving is not responsible for any delays caused by customs clearance.
6. Policy Updates
We reserve the right to update or modify this No Exchange and Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of the website after any such changes constitutes your acceptance of the new policy.
7. Contact Us
If you have any questions or concerns about this policy, please contact us at:
TheSmoothLiving
Email: businessaccount@thesmoothliving.com