At TheSmoothLiving, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our website, www.thesmoothliving.com.
1. Shipping Time
Once your order is placed, our team will process it within 1-3 business days. During peak periods, processing times may be slightly longer, but we strive to ensure that all orders are processed promptly.
2. Shipping Time
After processing, your order will be shipped and is expected to arrive within 7 to 12 business days, depending on your location. Please note that shipping times may vary due to factors such as customs clearance, holidays, or other unforeseen delays.
3. Shipping Methods
We offer a variety of shipping options to cater to different needs. The available shipping methods will be displayed at checkout, allowing you to choose the one that best suits your preferences. Shipping fees are calculated based on the destination, shipping method, and the weight of your order.
4. International Shipping
- Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total at checkout. We recommend checking with your local customs office for more information on potential charges.
- Shipping Time: International shipping typically takes 7 to 12 business days. However, delays may occur due to customs processing, local postal services, or other factors beyond our control.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier's website. Please allow 24-48 hours for the tracking information to update.
6. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. boxes or APO/FPO addresses. Please provide a valid physical address for delivery.
- Restricted Items: Some items may be restricted or prohibited from shipping to certain countries due to local regulations. If an item cannot be shipped to your location, you will be notified during the checkout process.
7. Lost or Damaged Packages
We take great care in packaging and shipping your orders. However, in the unlikely event that your package is lost or damaged during transit, please contact us at businessaccount@thesmoothliving.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a replacement.
8. Delivery Issues
If you encounter any issues with your delivery, such as a delayed shipment or incorrect address, please contact our customer service team at businessaccount@thesmoothliving.com for assistance. We will do our best to resolve the matter promptly.
9. Changes to This Shipping Policy
We may update or modify this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Last Updated" date will be revised.
10. Contact Us
If you have any questions or concerns about this Shipping Policy, please contact us at:
TheSmoothLiving
Email: businessaccount@thesmoothliving.com